IT Support

Part time 50%

Gliding Deer, a rapidly growing gaming startup, is looking for a talented IT support to join us in our Tel Aviv-based office!

Requirements:

  • At least 2 years experience as a Help Desk / IT Support

  • High customer orientation skills

  • Familiarity with Hardware components (Desktops, Laptops, Servers)

  • Experience with handling IT tasks on MacOS and Windows OS

  • IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite)

  • Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc

  • Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)

  • Communication skills for interfacing with employees in a multitasking environment

  • Solid knowledge of information security principles and practices

  • Fluent Hebrew & English

Responsibilities:

  • Respond to requests for technical assistance (in person, via phone, email and Ticket Support center)

  • Diagnose and resolve technical hardware and software issues

  • Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systems

  • Support IT purchasing upon demand

  • Provide guidance, assistance, coordination and follow-up on client questions and problems

  • Follow standard IT procedures, logging all IT interactions and administering helpdesk software

  • Redirect problems to the appropriate resource

  • Identify situations requiring urgent attention

  • Setup of production and development IT systems