Gliding Deer, a rapidly growing gaming startup, is looking for a talented IT support to join us in our Tel Aviv-based office!

Requirements:

• At least 2 years experience as a Help Desk / IT Support

• High customer orientation skills

• Familiarity with Hardware components (Desktops, Laptops, Servers)

• Experience with handling IT tasks on MacOS and Windows OS

• IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite)

• Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc

• Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)

• Communication skills for interfacing with employees in a multitasking environment

• Solid knowledge of information security principles and practices

• Fluent Hebrew & English

Responsibilities:

• Respond to requests for technical assistance (in person, via phone, email and Ticket Support center)

• Diagnose and resolve technical hardware and software issues

• Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systems

• Support IT purchasing upon demand

• Provide guidance, assistance, coordination and follow-up on client questions and problems

• Follow standard IT procedures, logging all IT interactions and administering helpdesk software

• Redirect problems to the appropriate resource

• Identify situations requiring urgent attention

• Setup of production and development IT systems